Frequently Asked Questions
We're committed to ensuring your experience with Chrissy's Cupboard is nothing short of delightful.
Browse our FAQ for answers to common inquiries about our ordering process, shipping, ingredients, and more. Can't find what you're looking for?
Contact us—we're here to help.
Orders, Shipping & Delivery
Q: Where is my order?
A: We will send you an email confirmation immediately after you place your order another email with tracking once your order is being processed for shipment (1-3 days before the requested delivery date).
If you do not receive a confirmation email, please check your junk/spam folder and add hello@chrissyscupboard.com to your safe senders list. If you encountered an issue with your order, please email hello@chrissyscupboard.com and let us know what’s going on. We will do our best to make it right.
Q: When will my order ship? How long does shipping takes?
A: Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 2-3 business days and ship them out the same day they’re baked. We bake-to-order and try to minimize the time your treats are in transit to 2 days. Please note, we do not generally ship orders if they will be in transit over a weekend.
Q: Where do you ship?
A: We ship nationwide using USPS and FedEx 2-Day Express. Once your order is on its way, you’ll receive tracking info to follow your goodies from our cupboard to your doorstep.
Q: How much will shipping cost?
A: We offer free shipping via FedEx 2-Day Express for orders $85 and over. For orders under $85, shipping starts at $15. Other shipping options are available, however pricing is carrier dependent and based on location, weight, and delivery date. If you have specific questions regarding shipping, feel free to reach out via email or phone.
Q: What’s the best way to ensure my order arrives on a specific date?
A: We try our best to deliver orders as requested and recommend selecting a date 1-2 days in advance if you'd like delivery by a specific date especially during peak holidays seasons.
Cookie Care, Shelf Life & Storage
Our cookies are pretty chill — but they do have a few simple rules to stay their best! Here’s everything you need to know to keep your cookies tasting as amazing as the day they were baked.
Q: How long do your cookies last?
A: Shortbread cookies are naturally long-lasting thanks to their low moisture content — no preservatives needed. Each cookie is individually sealed to keep oxygen out and to lock in that "just baked" flavor. As long as you keep them in a cool, dry place, they'll stay delicious for weeks(even months). While they may still be safe to eat after that, you may notice a difference in texture or flavor. But honestly, they usually get eaten way before then.
Q: What’s the best way to eat shortbread cookies?
A: Shortbread cookies are incredibly versatile, and the best way to enjoy shortbread cookies depends on your mood. Eat the them at room temperature for a classic, buttery experience, or warm them up for extra softness. Pair them with tea, coffee, or ice cream, or dip them in chocolate, caramel, or nut butter for a indulgent treat. They're perfect for snacking, gifting, or using in recipes like parfaits, yougurt, or pie crusts!
Q: Do I need to refrigerate your cookies?
A: Nope! In fact, we don't recommend it. Temperature changes from the fridge or freezer can mess with the flavor and texture — and we want you to taste every buttery, crumbly bite just the way we intended. Room temperature is perfect.
Q: Will your cookies go stale?
A: Eventually, yes — but it's a slow process! Thanks to their low-moisture and individually heat sealed packaging, our cookies stay fresh longer than most. We always recommend keeping them sealed until you're ready to enjoy.
Q: What’s the difference between a shortbread cookie and a sugar cookie?
A: Shortbread cookies are all about keeping it simple and delicious. We’re talking just butter, sugar, and flour—no extras, no fuss. They’ve got that rich, buttery flavor that just melts in your mouth. Sugar cookies, on the other hand, often come with frosting and sprinkles to add some pizzazz. But here’s the thing: our shortbread doesn’t need all that extra stuff to be amazing. It’s a classic, buttery treat that speaks for itself—no dressing it up necessary!
Ingredients & Nutrition Facts
At Chrissy’s Cupboard, we keep it simple—just real ingredients you’d find in your own kitchen. Every cookie starts with our signature base:
Flour. Butter. Sugar. Vanilla.
From there, each flavor gets its own delicious twist:
Lemon – Fresh pressed lemon juice & lemon extract
Butter Pecan – Rich, crunchy pecans
Macadamia – Buttery macadamia nuts
Peanut Butter Bliss – Creamy peanut butter
The Original – Just the core four, classic and timeless
Each cookie contains 5–7 grams of sugar, depending on the flavor. Zesty Lemon leads the way at 7g. Every other flavor hovers around 5g.
Rich, buttery flavor with just a kiss of sweetness—never over the top.
Other
Q: Have questions or need help not listed here?
A: You can submit a message through our website or give us a call — we’re real people, and we’re happy to help however we can. We aim to respond quickly. A team member should get back to you in 24-48 hrs. We’re available by phone daily between 9am-5pm PST.
Q: Where else can I purchase? Do you still sell at local farmers markets?
A: Unfortunately, we are still on a break from the farmer's market. We miss being there very much but we plan to return as soon as possible. In the meantime, we are offering local delivery to select San Diego zip codes and always ship nationwide.
Q: How can I stay updated on market returns, product drops, or special offers?
A: Sign up for our newsletter! We’ll keep you in the loop on all things sweet — from seasonal flavors to fun surprises (and maybe even a few exclusive deals).